Frequently Asked Questions

Browse our menu at chopwithmel.com/#menu, add items to your cart, fill in your delivery details, and pay securely with Paystack (card, bank transfer, or USSD). After payment, you'll be redirected to WhatsApp where we confirm your delivery time.

Yes! You can message us on WhatsApp (+2347033352997) to place your order. Payment is still processed via Paystack for security — we'll send you a payment link.

There's no minimum order. You can order a single 2-litre portion starting from ₦35,000. However, we recommend ordering 4L portions for better value, especially for families or events.

Yes! You can order up to 48 hours in advance. This is especially recommended for large orders (4L+) or event catering. Place your order online and mention your preferred delivery time in the address field, then confirm on WhatsApp.

Absolutely! We cater for parties, corporate events, birthdays, and gatherings across Lagos. Contact us on WhatsApp at least 48 hours in advance to discuss quantities and pricing for events.

We deliver across Lagos including: Victoria Island, Ikoyi, Lagos Island, Lekki Phase 1 & 2, Ajah, Chevron, Surulere, Yaba, Ikeja, Gbagada, Magodo, and more. Not sure if we cover your area? Message us on WhatsApp.

Delivery typically takes 1–3 hours depending on your location and order preparation time. We'll give you an estimated time on WhatsApp after your payment is confirmed. For advance orders, delivery is at your specified time.

Delivery fees vary by location and are confirmed on WhatsApp before we dispatch. Island areas (VI, Lekki, Ikoyi) typically have lower fees due to proximity. We occasionally run free delivery promotions — follow @chopwithmel_ to stay updated.

2L = 2 litres of food, which typically serves 2–3 people. 4L = 4 litres, which typically serves 4–6 people. For soups, a 2L portion pairs well with your own swallow (eba, pounded yam, fufu). Portion sizes may vary slightly by dish.

Yes! Every dish is freshly cooked to order in Mel's kitchen. We use market-fresh ingredients — no preservatives, no artificial flavouring, no factory shortcuts. The same quality you'd get from a skilled home cook.

Our food is best consumed within 24 hours at room temperature. In the refrigerator, soups and stews last 3–4 days. Rice dishes last 2–3 days refrigerated. Always reheat thoroughly before eating. We do not use preservatives, so freshness is best enjoyed soon after delivery.

Yes! Just add a note in the delivery address field (e.g. "mild spice please") or mention it on WhatsApp after payment. We'll do our best to accommodate dietary preferences. Note that some dishes like pepper soup are inherently spicy by nature.

We accept all major payment methods via Paystack: debit/credit cards (Visa, Mastercard, Verve), bank transfer, USSD (*737#, *770#, etc.), and mobile money. Payment is 100% secure — your card details are never stored by us.

We currently only accept online payment via Paystack before delivery. This ensures your order is confirmed and guarantees food preparation starts immediately. We may introduce cash on delivery in the future.

If your payment fails, please try again or use a different payment method. If money was deducted but the order wasn't confirmed, please contact us immediately on WhatsApp with your bank reference — we'll resolve it within 2 hours.

If there's an issue with your order (wrong item, quality problem, or non-delivery), please contact us on WhatsApp within 2 hours of the expected delivery time. We'll offer a replacement or full refund depending on the situation. Customer satisfaction is our priority.